Shipping Policy
TechInOut ships products worldwide using trusted logistics partners.
1. Processing Time
Orders are typically processed and dispatched from Hong Kong within 1–3 business days after payment confirmation.
Orders received before 12:00 noon Hong Kong time on a business day (5:00 AM UK time during British Summer Time, 4:00 AM in winter) are processed that day; later orders are processed on the next business day. Business days exclude weekends and UK and Hong Kong public holidays.
2. Shipping Methods
We offer:
- Standard international shipping
- Express courier services (DHL, FedEx, UPS, or similar depending on region)
3. Delivery Times (Estimates Only)
Delivery times vary depending on destination:
- UK: 6–9 business days in total from your order, including processing and dispatch. Each product page shows the estimated delivery dates for an order placed today.
- EU: 5–12 business days
- USA & Canada: 7–14 business days
- Asia-Pacific: 3–10 business days
- Middle East: 6–12 business days
Delivery times are estimates only and may vary due to customs or courier delays.
4. UK Orders – No Hidden Fees
For UK customers:
- No import duties
- No VAT or customs charges on delivery
- Price at checkout is the final price paid
UK orders are fulfilled via domestic or pre-cleared logistics channels.
5. International Orders
For orders outside the UK, customers are responsible for:
- Import duties
- VAT/GST (if applicable)
- Customs clearance fees
- Brokerage or handling charges
These fees are not included in product or shipping prices unless explicitly stated.
6. Tracking
All orders include tracking information, which is provided via email once the order has been dispatched.
7. Customs & Delays
Customs clearance times vary by country. We are not responsible for delays caused by customs authorities.
8. Risk of Loss
Risk of loss or damage passes to the customer once the parcel has been successfully delivered.
9. Failed Deliveries
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Failure to accept delivery
Additional charges may apply for redelivery.
10. Lost or Delayed Parcels
If a parcel is delayed or lost, we will assist in initiating an investigation with the courier service.
We are not liable for delays outside our control.
