This policy explains how to return an item bought from TechInOut (operated by Mazetek Limited, Hong Kong, Company No. 2400756). It does not affect your statutory rights.
1. Changed your mind? 14 days to cancel
You can cancel your order for any reason within 14 days of the day you receive it. Tell us by emailing sales@techinout.com with your order number, or via live chat. You then have a further 14 days to send the item back.
You may unbox and examine the item as you would in a shop. If it has been used beyond what is needed to check it, or is returned damaged or incomplete, we may reduce your refund to reflect the loss in value.
2. Faulty, damaged or not as described
- If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery and we’ll arrange a return and give you a full refund, repair or replacement.
- Please send a photo or short description of the problem so we can resolve it quickly.
- We cover the return postage for faulty, damaged or incorrect items.
3. How to return an item
- Contact us first so we can confirm the return details and give you a return reference.
- Pack the item securely with its accessories and original packaging where possible.
- Send it by a tracked, insured service to: Mazetek Limited, Unit 2A, 17/F, Glenealy Tower, No 1 Glenealy, Central, Hong Kong.
- For change-of-mind returns, the cost of sending the item back is paid by you.
4. Refunds
- We refund the price you paid, including the original standard delivery charge.
- Refunds are made within 14 days of us receiving the item back (or proof that you have sent it, if sooner).
- Refunds go to your original payment method.
5. Exceptions
Sealed software, audio, video or games that have been unsealed after delivery cannot be returned unless faulty.
6. Questions
Live chat is available 11am–6pm UK time, every day, and we aim to reply to emails within 1 hour, and always within 1 business day.
