Privacy Policy
This Privacy Policy explains how Mazetek Limited (“TechInOut”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website and services.
1. Data Controller
Mazetek Limited is the data controller responsible for your personal data.
2. Information We Collect
We may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Account login information (if applicable)
- Device, browser, and usage data (cookies, analytics, IP address)
3. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Provide order updates and confirmations
- Handle customer support enquiries
- Improve website performance and user experience
- Prevent fraud and secure transactions
- Send marketing communications (only with your consent)
4. Legal Basis for Processing (UK/GDPR)
We process your data under the following lawful bases:
- Performance of a contract (order processing)
- Legal obligations (tax, accounting, compliance)
- Legitimate interests (fraud prevention, service improvement)
- Consent (marketing communications)
5. Data Sharing
We do not sell or rent your personal data.
We may share data with trusted third parties, including:
- Payment processors (Airwallex and PayPal)
- Courier and logistics companies
- IT hosting and infrastructure providers
- Fraud prevention services
All third parties are required to handle data securely.
6. International Data Transfers
As a global business, your data may be transferred outside the UK or EEA, including to Hong Kong. Where this occurs, we ensure appropriate safeguards are in place.
7. Data Retention
We retain personal data only as long as necessary to:
- Fulfil orders
- Comply with legal obligations
- Resolve disputes
- Maintain business records
After this period, data is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
9. Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic and usage
- Personalise user experience
The specific third-party analytics and advertising technologies currently used on this site include the Meta (Facebook) Pixel, Google Analytics and Google Ads (via Google for WooCommerce/Site Kit), the Pinterest tag, the Snapchat pixel, the Reddit conversion pixel, and Klaviyo (for email marketing and abandoned-cart communications).
You can disable cookies in your browser settings, but some features may not function properly.
10. Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
11. Complaints
If you are in the UK, you may lodge a complaint with the Information Commissioner’s Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact Us
For any questions regarding this Privacy Policy, or to exercise any of the rights listed above, please contact us at sales@techinout.com or write to Mazetek Limited, Unit 2A, 17/F, Glenealy Tower, No 1 Glenealy Central, Hong Kong.
